Ignite

First let me lay down the back story on my plantronics headsets for you. Back in June 2007 i purchased a plantronics audio 550 dsp headset, for half price ($75AUD), 2 months later the headphones died. After realising i couldn’t find the the receipt, i purchased another set at full price ($150AUD) and made sure to keep the receipt, 2 months later (last week), the left headphone cup stops working.

I rang up plantronics and explained the entire situation, that i had 2 headsets that were both dead and that i only had the receipt for one. They told me to fillout the quick web service return form and 2 new headsets would be sent out to me, once they’re sent out, i just need to send my broken ones back. I was a little wary, as i only had one receipt and i figured i’d probably end up having to pay for one, but was assured by the guy on the telephone both would be covered.

Talk about a great warranty, i’m still waiting for the 2 new headsets to turn up and i also had to clean up my bedroom the other day and guess what i found? the other receipt! So there really shouldn’t be any problems now. Now onto Sony..

In september last year i purchased a Sony W100 8MP Cybershot digital camera, just over a year on, the shoot button seemed broken and unreliable, now i have to apply serious pressure to take the photo. It’s 1 month out of warranty and guess what? Sony are replacing the part with a new version, covered under warranty.

Two great companies with what most would say are ‘expensive products’, yet look at their service, on face value so far it’s impeccable, so as long as they follow through with what they say they would do, they both should be commended on great customer service and support.

Another company that totally deserves to be tared with the excellent service values brush is Blue Ant, they have consistenlty provided me with excellent support on my Blue Ant X5 Stereo headphones, to the extent of actually finding my problem on a forum, and then contacting me via MSN to try and rectify the situation, WOW!

update: the plantronics headsets turned up today, wooop, +1 point for plantronics!