Recently I purchased a DJ Tech DIF-1M with stars in my eyes off the back of seeing a year of the DIF-1S and it’s Thud Rumble brother working well. What I received could be described as flaming shit on my door step.
The DIF-1M is seemingly built well with metal. It has a nice height metal box and some metal bracing up where it matters underneath the controls. On paper it looks to be a great mixer, sporting an Innofader mini pnp crossfader, easily (upgradable to any Innofader) midi buttons and a midi knob. Unfortunately those midi features, while being the flagship of the DIF-1M are the things that actually hamper it.
My mixer came to my door step with two problems, the first is seemingly and RMA issue. The crossfader doesn’t always register it is faded completely right, a full fade left-to-right or an up-and-down on the right fader will usually make it correct itself. The second is a slightly annoying interference noise being caused in the mixer itself, turnÂ your speakers upÂ and you’ll hear it).
This noise can be replicated by the following steps:
- Disconnect the mixer from everything except power
- Plug your headphones in
- Set crossfader at middle
- Ensure both line faders are up
- Turn the headphones up
- You may hear that wav file linked above
All this wouldn’t be a problem, if companies operated some kind of support network. As this was purchased on Ebay from a US seller, the warranty lies in the US with the seller, the local DJ Tech distributor and DJ Tech Pro (the manufacturer). So from day one I start the process via Ebay, I contact the seller who doesn’t respond. I’ve since filed returns and eventually an Ebay dispute and now had my money refunded.
However, in this process I contacted everyone in the chain of supply via many means. One responded (who i think is the US distributor?) and quickly stopped responding after feeding me a line.
Facebook contact: 25th November
(also sent messages which got no response)
Emailed: seller & email@example.com multiple times to no response
So I have my money back, but this is a warning to you. DJ Tech mixers seem good on paper, you’ll even see videos and reviews on the internet rating them highly. But their service and support is 0, so if yours has problems, good luck to you.